Privacy Policy

This policy shall be called the privacy policy of the website ‘www.vallavanemporium.com’ and the mobile application called ‘Vallavam Customer Service’ herein after called as ‘the platform’.
Any words that are not defined in this policy shall have the meaning assigned to them in the ‘Terms and Conditions’.
The user of the platform (herein after referred to as ‘the user’) are kindly requested to read this privacy policy before submitting their personal information to the platform. This policy should be read along with the terms of conditions.
The platform may collect information on the users such as name, age, sex, mobile number, e-mail ID and the address. The above information will be used only for the purpose of identifying the user, remembering the preference of the users, ascertaining the popularity of the services and products, delivering advertising campaigns and for analyzing site traffic and trends to understand the behavior and interests of the users.
The user agrees and consents to the collection, storage, disclosure and sharing of the information submitted by the user in accordance with this policy. In case the user does not agree to this policy, kindly do not use or access the platform.
The platform uses the information collected for the following purposes, including:

To provide personalized products and services to the user;
To carryout and perform any obligation arising from any contracts entered into between you and us.
To administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To provide you with information about services and products that are similar to those that are already used by you or enquired by you.
To provide you with personalized offers based on you orders and to provide customer support.
In case of a partner restaurant or delivery partner, to track the progress of delivery or status of the order placed by the users.

The platform may share the information that the users provided for the following purposes:

When the user places an order on the platform, the user agrees to share their information with the vendor and the delivery partner.
The platform may share with governmental agencies when obligated under the applicable laws and in good faith to respond to Court orders and processes
The platform may share the information within the company.
The platform may share the information with third parties for the purpose of advertisement of the platform.

If the users have any queries relating to the processing or usage of information provided by you in connection with this policy, please email us at care@vallavanemporium.com or write at the following address:

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